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Agent Comments about ANZCRO

3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona

 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan


 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis


 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad

 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 


 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David


 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)



 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.


 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!


 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!


 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)


 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!


 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.


 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.


 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!


 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO


 


Treble Cone
Treble Cone

The largest ski and snowboard area in the South Island of New Zealand


Fast Facts;
  • Located 26kms (35mins drive) west of Lake Wanaka or 71kms (90mins drive) from Queenstown
  • Largest Ski area in the South Island (550ha/ 1300acres)
  • Highest vertical rise in the South Island (705m)
  • 10% Beginners, 45% Intermediate, 45% advanced
  • Legendary powder days and free skiing & riding terrain
  • Congestion free slopes with large variety for all levels
  • Plenty of groomed & off piste intermediate terrain, & challenging chutes & pipes for the most accomplished skiers & boarders
  • New Zealand's most stylish alpine resort with superb cuisine
  • World famous views across Lake Wanaka and Mt Aspiring
  • Childcare facilities for 3 years and over
  • Daily return shuttle services from Wanaka & Queenstown
  • BONUS Children 6 years & under, plus Adults over 70 years receive a FREE lift pass!
Treble ConeFrom the purpose-built learner area with a Magic Carpet Lift, to comfortable, groomed green and blue runs, through challenging black runs and secret powder stashes, Treble Cone has great terrain for all levels of ability.

The learners area with snowmaking facilities is located near the base building, the wide, gentle slope has an easy gradient and is groomed every night. This is serviced by an easy-to-use platter lift. Two trails - 'Easy Rider' (3.5km) and 'Main Street' (2km) - provide long, well-groomed slopes for beginners and intermediates along with many other groomed runs. Earthworks over Summer 2005 have created a NEW Upper High Street which now extend Treble Cones longest groomed run to 4.5km. These runs are all serviced by either the high-speed six-seater detachable chairlift or NEW quad chairlift.

Treble ConeTreble Cone offers more intermediate and advanced terrain than any other South island ski area with off-piste powder skiing and boarding unrivalled.

Treble Cone continues to offer the greatest freeriding terrain in the region for snowboarders. There are natural half pipes on the upper mountain and a terrain park is built each year.



Ski Lift Pass - Treble Cone
NZ Superpass (Lift Ticket & Activity Pass) - great rates, all season!
The NZ Superpass is the ski lift pass with a big difference - because it brings you the very best of New Zealand's South Island skiing and snowboarding, with the flexibility and variety of an activity pass. Our 2011 heavily discounted rates start from $75 Adult, $45 Child per day! Please CLICK HERE for more details. 

                 Rates for the 2012 ski season will be available late December 2011.


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