19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14^th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.