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Agent Comments about ANZCRO

3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona

 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan


 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis


 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad

 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 


 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David


 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)



 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.


 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!


 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!


 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)


 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!


 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.


 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.


 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!


 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO


 


The Remarkables
The Remarkables
Ideal for families & beginners or those wanting a little taste

Fast Facts:
  • 28kms (including: 14kms of gravel road) to car park (45 mins drive) from Queenstown
  • Regular shuttle service from Queenstown
  • Season runs approx.late June to late September (Guideline Only)
  • 30% Beginners, 40% Intermediate, 30% advanced
  • Direct to lift pass (mypass) ticketing system greatly reducing waiting time
  • Regarded as the best place to learn to ski for adults & children
  • Also has the most extreme terrain in NZ
  • Ozone tubing park for an alternative, fun on-snow experience
  • Sheltered sunny location, spectacular views, cafe & sno shop
  • Child minding facilites, licenced creche & Magic Carpet lift ideal for beginners
  • Dedicated snowboard terrain park & Ozone Tubing Park (Tubing 10.30am - 3.30pm)
  • Free return mountain transfers from the "Station" for anyone holding a prepurchased lift ticket.
  • BONUS Children 10 years & under receive a FREE lift pass!

RemarkablesSituated high in The Remarkables mountain range and surrounded by craggy peaks, The Remarkables Alpine Park provides a spectacular, true alpine environment.

Extending over 700 hectares of reserve land, there’s 220 skiable hectares accessed by three quad chairs within three sunny, wide open bowls.

From the first timer through to those who like to be challenged by narrow chutes, rock drops and off-piste powder, The Remarkables is all about fun, families, freestyle and the love of the big mountain environment.

RemarkablesFor backcountry lovers, the 1.5km Homeward Bound is considered the best in-bounds backcountry run, and a short walk from the Shadow Basin Chair delivers access into the chutes’ amazing big mountain terrain. For the not-so-serious, slide down groomed tracks on specifically designed inner-tubes in The Ozone Tubing Park – a must for pure fun seekers.

New for 2008, “The Stash” project – a Burton signature terrain park, the first in the Southern Hemisphere, adds a kilometre long feature packed “back-country park experience”. This complements the existing 150m FIS specification Parklife Superpipe, FruJu Beginner Park and UP & GO Terrain Park. The Remarks is a true freestyle haven with jibs for all levels.

RemarkablesFurther up the slopes, a progressive network of terrain parks includes the Tararua Real Iced Coffee (TRIC) Beginner/Novice Terrain Park, the larger, world-class Dirty Dog Terrain Park and the Southern Hemisphere's first Stash, an evolutionary, revolutionary Burton signature park. Lift served and hikeable terrain offers challenging excitement for free skiers and riders, completing the versatility of the alpine resort.

Snowmaking capacity has also been increased on main trails. There’s an award winning ski and snowboard school, café, retail shop and equipment hire, and regular live music on the deck and tunes in the parks add to the relaxed atmosphere.

Just a 45-minute drive from Queenstown, The Remarkables brand new 4x4 coaches and transport system means you can leave the car at home and travel stress free.



Ski Lift Pass - The Remarkables

NZ Superpass (Lift Ticket & Activity Pass) - great rates, all season!
The NZ Superpass is the ski lift pass with a big difference - because it brings you the very best of New Zealand's South Island skiing and snowboarding, with the flexibility and variety of an activity pass. Our 2011 heavily discounted rates start from $75 Adult, $45 Child per day! Please CLICK HERE for more details.

                    Rates for the 2012 ski season will be available late December 2011.

New Zealand SkiCar HireAccommodation
 

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