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Agent Comments about ANZCRO

3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona

 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan


 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis


 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad

 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 


 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David


 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)



 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.


 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!


 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!


 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)


 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!


 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.


 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.


 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!


 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO


 


Package Holidays in New Zealand
A visit to New Zealand is an opportunity to discover a spectacular range of landscapes, so deciding how you will travel around our country can be as important as choosing where you want to go. So ANZCRO has created a selection of packaged holidays to New Zealand that present great value, diversity and lend from the expertise of those who know.

New Zealand Car HireAccommodation

North Island Getaway - 6 Nights $AUD429* 
per person, twin share
Car & Accommodation Self-Drive Package.
Valid for Sales to 15 March 12.
Auckland By Night
Click for Flyer
Includes:
  • 6 x 24 hours hire of a Sterling Rentals Toyota Echo (manual) or similar with Unlimited Kilometres
  • 1 nights accommodation in Auckland at the Auckland City Hotel in a Standard Room
  • 3 nights accommodation in Rotorua at the Sudima Hotel Lake Rotorua in a Standard Room
  • Skyline Gondola Ride in Rotorua
  • 1 nights accommodation in Taupo at the Lakeland Resort in a Hotel Room
  • 1 nights accommodation back in Auckland at the Auckland City Hotel in a Standard Room
Travel 01 November 2011 to 31 March 2012
North Island Getaway 2 people Twin Share
North Island Getaway 
from $429pp*
*Conditions apply, please see flyer for more details.

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North Island Family Escape - 6 Nights from $AUD2069* per family, quad share
Car & Accommodation Self-Drive Package.
Valid for Sales to 15 March 12. 
Skyline Gondola Rotorua
Click for Flyer
Includes:
  • 6 x 24 hours hire of a Thrifty Rentals Toyota Camry (auto) or similar with Unlimited Kilometres
  • 1 nights in Auckland at the Hotel Grand Chancellor in a Two Bedroom Apartment
  • 2 nights accommodation in the Coromandel at Marine Reserved in a Two Bedroom Apartment  
  • 2 nights accommodation at the Princes Gate Hotel in a Two Bedroom Apartment
  • Skyline Gondola Ride, Buffet Lunch & 6 Luge Rides to share in Rotorua
  • 1 nights accommodation back in Auckland at the Hotel Grand Chancellor in a Two Bedroom Apartment
Travel 16 January to 31 March 2012
North Island Family Escape 2 Adults & 2 Children (2 - 11yrs)
North Island Family Escape
from $2069*
*Conditions apply, please see flyer for more details.

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South Island Escape - 8 Nights from $AUD769* per person, twin share
Car & Accommodation Self-Drive Package.
Valid for Sales to 15 March 12.
Hanmer Springs Thermal Pools & Spa
Click for Flyer
Includes:
  • 8 x 24 hours hire of a Sterling Rentals Toyota Echo (manual) or similar with Unlimited Kilometres
  • 1 nights accommodation at the Sudima Hotel Christchurch Airport in a Standard Room
  • 1 nights accommdation in Hanmer Springs at the Bella Vista in a Standard Studio
  • 2 nights accommodation in Kaikoura at the Bella Vista in a Standard Studio
  • Seal Swim in Kaikoura
  • 2 nights accommodation in Nelson at the Bella Vista in a Standard Studio
  • 1 nights accommodation in Punakaiki at the Punakaiki Resort in a Hotel Room
  • 1 nights accommodatin back at the Sudima Hotel Christchurch Airport in a Standard Room
Travel 01 November 2011 to 31 March 2012 
South Island Escape 2 people Twin Share
South Island Escape 
from $769pp*
*Conditions apply, please see flyer for more details.
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The Classic New Zealand Wine Trail - 8 Nights $AUD895* per person, twin share
Self-Drive Package.
Valid for Sales to 31 January 12.
Marlborough Vineyards
Click for Flyer
Includes:
  • 8 x 24 hours hire of a Sterling Rentals Toyota Echo (manual) or similar with Unlimited Kilometres
  • 1 nights accommodation in Wellington at the CQ Comfort Hotel
  • 2 nights accommodation in Hawke's Bay at Quest Napier
  • 2 nights accommodation in the Wairarapa at the Copthorne Masterton Soleway Park
  • Return Interislander ferry crossing
  • 2 nights accommodation in Marlborough at the Bella Vista Motel Blenheim
  • Sounds Connection Half Day Wine Tour
  • Transfer from Wellington ferry terminal to the CQ Comfort Hotel
  • 1 nights accommodation back in Wellington at the CQ Comfort Hotel
  • Transfer from the CQ Comfort Hotel to Wellington International Airport
Travel 01 December 2011 to 31 March 2012
Classic NZ Wine Trail 2 people Twin Share
Classic NZ Wine Trail 
from $895pp*
*Conditions apply, please see flyer for more details.

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The Great New Zealand Touring Route - 11 Nights $AUD939* per person, twin share
Self-Drive Package.
Valid for Sales to 31 January 12.
Rotorua
Click for Flyer
Includes:
  • 12 x 24 hours hire of a Sterling Rentals Toyota Echo (manual) or similar with Unlimited Kilometres
  • 1 nights accommodation in Auckland at the Auckland City Hotel
  • 1 nights accommodation on the Coromandel at Pauanaui Pines Motorlodge
  • 1 nights accommodation in The Bay of Plenty at the White Island Rendezvous Whakatane
  • 1 nights accommodation in Eastland at the Bella Vista Gisborne
  • 1 nights accommodation at Hawke's Bay at Quest Napier
  • 1 nights accommodation in Ruapehu at the Park Travellers Lodge
  • 1 nights accommodation in Taupo at the Courtney Motel
  • 2 nights accommodation in Rotorua at the Sudima Hotel Lake Rotorua
  • Skyline Gondola Ride in Rotorua
  • 1 nights accommodation in Hamilton & Waikato at the Ibis Hamilton
  • 1 nights accommodation back in Auckland at the Auckland City Hotel
Travel 01 December 2011 to 31 March 2012
Great NZ Touring Route 2 people Twin Share
Great NZ Touring Route 
from $939pp*
*Conditions apply, please see flyer for more details.

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New Zealand
Sightseeing

Memorable Milford Track
Described as the 'finest walk in the wrold', this 55km guided trek is New Zealands Most famous track and a challenge any hiking enthusiast or adventurous soul must complete in their life time.
The Milford Track is a 5 day/4 night all-inclusive guided walk through the heart of the Fiordland National Park to Milford Sound. This all-inclusive package includes transport, accommodation, meals, snacks, backpacks, rain jackets and a cruise on the walk's grand finale, the majestic Milford Sound. Accommodation is in well appointed wilderness lodges and you will be led by a team of expert guides.

Prices start from $AUD1395* per person, multi share 
Milford Track

Click for Flyer


 

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