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Agent Comments about ANZCRO

3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona

 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan


 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis


 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad

 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 


 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David


 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)



 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.


 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!


 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!


 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)


 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!


 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.


 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.


 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!


 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO


 


2012 Ski Packages Coming Soon!!
More InformationCLICK HERE for our SKI FAQ's - The answers to frequently asked questions by first time skiers

For more information about New Zealand Skifields, please click on the links below:
Mt Ruapehu   Mt Ruapehu is home to the North Island's only two commercial ski areas Whakapapa & Turoa. The landscape provides a unique skiing experience in that it is an active volcano. GO to Mt Ruapehu page >

Mt Hutt   Located at the foot of the Southern Alps approx 1.5 hours drive from Christchurch, Mt Hutt offers diverse terrain to suit extreme skiers on steeper challenges. GO to Mt Hutt page>

Cardrona   Cardrona Alpine Resort is located 35mins drive from Wanaka & is renowned for great natural snow due to a higher elevation.
GO to Cardrona page>

Treble Cone   Treble Cone is located approx 35mins drive from Wanaka & is the home of New Zealand's most exhilarating snow and winter experience.
GO to Treble Cone page>

Coronet Peak   Coronet Peak, the South Island's most popular ski resort is just 25 mins from Queenstown with a cosmopolitan atmosphere, fantastic views and diverse rolling terrain for all ability levels. GO to Coronet Peak page>

The Remarkables   Situated high in mountain ranges, approx 45mins drive from Queenstown, The Remarkables provides a spectacular, true alpine environment.
GO to The Remarkables page>



SKI LIFT SUPER PASS 
Rates for the 2012 ski season will be available late December 2011

Get more value, more choice & more fun with a

NZ Superpass
NZSuperpass
The NZSuperpass is the ski lift pass with a big difference - because it brings you the very best of New Zealand's South Island skiing and snowboarding, with the flexibility and variety of an activity pass. You choose what you want to do and when you want to do it!

The Superpass MUST be prepurchased before leaving Australia.
It is not available locally in New Zealand.


Superpass Facts:
  • Can be redeemed at 14 South Island ski fields including:
    Coronet Peak & The Remarkables – Queenstown
    Mt Hutt – Methven
    Treble Cone & Snow Park – Wanaka
  • Days do not have to be consecutive
  • Each day you can choose where & when you want to ski or snowboard
  • Plan the day according to the weather or your whim!
  • Can be used for Twilight skiing from 12 noon - 9pm Fri & Sat at Coronet Peak
  • Sleep late & swap a day on the mountain for another activity
  • Maximize your fun with numerous activities to choose from around Queenstown, Canterbury & Methven. Examples include jetboating, Milford cruise, white water rafting, retail shopping, restaurants, duty free etc.
Points to note: this is a lift pass so you still need clothing and equipment hire at Mt Hutt, Coronet Peak and Treble Cone – Children 6 years and under receive a free lift pass so only purchase a Superpass for 7-17 year olds. Remarkables 10 yrs and under receive a free lift pass.


How to use your NZSuperpass:
  • Purchase any number of NZSuperpass coupons as required.
  • Redeem your travel agent voucher for the highly efficient NZSuperpass Card (MYPASS) at either The Snow Centre in Queenstown or on the mountain in Wanaka.

Note: for alternate activities you may need to pay an upgrade, this is clearly shown on your NZSuperpass booklet and is payable direct with the operator on the day.

MYPASS Advantages:
Using advanced technology, MYPASS stores all your lift ticket, rental gear, lessons and snow stats on one single card which is automatically scanned through your pocket avoiding the hassle of digging it out each time you use the lifts etc. (valid for the entire season). It also allows access to your own personal daily snow statistics such as vertical metres, number of runs and days on the mountains.
Note: MYPASS only works at Coronet Peak, The Remarkables & Mt Hutt.

Please note that Ski season length and snow conditions vary from year to year.
Ski product is non-refundable.

 

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