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Agent Comments about ANZCRO

15 May 2012
... Tara-Lee was just amazing. She asked some questions, ascertained our needs and organised an amazing trip for us. She quickly realised that we were adventurous and sent us swimming with the dolphins in Kaikoura, walking the Milford Track, trekking through Fox Glacier, a light air trip around Milford Sound, a Mount Cook Glacier expedition, some exciting adventures in Queenstown, kayaking at Mount Tasman National Park, a Dunedin Eco Tour to visit penguins and seals and the list goes on...Nothing was too much trouble for Tara-Lee... She is efficient, friendly and incredibly professional. We think she is wonderful and have never met someone of her calibre in the travel industry.

Karen
 
16 May 2012
... These days it’s very rare to get this kind of service as so many things seem to be so highly commoditised leaving us all scratching our heads about what we actually paid for. However, ANZCRO seem to consistently deliver in this area.

Damian
 
17 May 2012

Jill,

So I just got off the phone to an agent and he referred to our ANZCRO brochure as “The Bible” he said that our brochure is so amazing that it must be dipped in holy water because once a client touches it they book almost instantly!!! Oh and it has lots of pretty pictures...  So Jill keep up the good work and keep dipping it in that holy water.

Melanie
 
3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona
 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan
 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis
 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad
 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 

 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David

 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)
 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.
 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!
 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!
 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)
 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!
 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.
 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.
 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!
 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO
 


Mount Hutt - Canterbury
Mount Hutt

Traditionally the best snow and longest season in Australasia

Fast Facts;
  • 26kms including: 12kms of gravel road (35 min's drive) from Methven (fairly steep)
  • Daily Mountain Transfers available
  • Season runs approx. mid June to mid October (Guideline Only)
  • 25% Beginners, 50% Intermediate, 25% Advanced
  • Serious skiers appreciate the awesome powder & challenging runs
  • Licensed Brasserie, cafe, Sno Shop, ski and snow board school
  • Children's centre & licensed creche
  • Half pipe and natural terrain park for snow boarders
  • 1.2m Novice Trail & 140m Magic Carpet
  • BONUS Children 6 years & under receive a free lift pass!

Mount HuttLocated at the foot of the Southern Alps 2086m above sea level, Canterbury’s Mt Hutt is devoted to its laid back and genuine Kiwi atmosphere. Its breathtaking views on a clear day stretch across the Canterbury Plains all the way from the Pacific Ocean to Mt Cook.

A vast mountain with 472 hectares of diverse terrain, Mt Hutt is at once relaxed, friendly, challenging and exciting.

Recent major developments saw a whole new ski area layout, the addition of a high-speed six-seater chairlift running from the base to the top of the mountain in less than 5 minutes, a new 140m long surface conveyor lift and 1.2km dedicated novice trail. Mount Hutt2008 improvements of more snowmaking, Huber’s Hutt base building development and a new mini terrain park for beginners and novices mean you’ll now experience some of the best facilities and terrain mix available in the South Island.

An amazing variety of terrain is on offer, extreme skiers and riders head for the steeper challenges of the double black diamond runs of the South Face, while intermediates take on some of the widest groomed slopes in the country and novices can enjoy the dedicated beginner areas and novice trails within the basin. Mt Hutt’s licensed Skiwiland Crèche, kid’s facilities and family discounts make it popular with families and children aged six and under receive free day lift passes.

Mount HuttMt Hutt also has plenty to offer freestylers. Its new mini park now offers a skill progression path into the 10,000m2 UP&GO Terrain Park, featuring a variety of kickers, rails and tabletops, or FIS specification halfpipe. Mt Hutt hosts many social and racing events, and many of the world’s best racers train at Mt Hutt, earning its reputation as the ‘Capital of Speed’.

Renowned for its laid back and rural atmosphere, Mt Hutt is family and beginner friendly and features an award winning Snowsports School and a licensed Skiwiland Creche.


Lift Pass - Mount Hutt

NZ Superpass (Lift Ticket & Activity Pass) - great rates, all season!
The NZ Superpass is the ski lift pass with a big difference - because it brings you the very best of New Zealand's South Island skiing and snowboarding, with the flexibility and variety of an activity pass. Our 2012 heaviliy discounted rates start from $75 Adult, $45 Child per day! Please CLICK HERE for more details. 
New Zealand SkiCar HireAccommodation
Mount Hutt 3 Day Module -3 Day Package from $AUD405* per person, twin share
Car, Accommodation & Ski Self-Drive Package.
Valid for Sales to 31 March 2012.
Geyser, Rotorua
Click for Flyer
Includes:
  • 3 x 24 hours hire of a Sterling Rentals Nissan Sunny (auto) or similar with Unlimited Kilometres
  • 2 nights in Methven at the Mt Hutt Motel in a Studio Room
  • 2 day NZ Superpass Lift ticket/Activity Pass for use at Mount Hutt
  • 2 days Recreational Ski/Snowboard hire (full set)
Travel 01 July to 31 August 2012
Mt Hutt Module
 2 people Twin Share
Mt Hutt Motel - Studio Room
from $405pp*
*Conditions apply, please see flyer for more details.
 
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