Group Travel

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana (sp?) (although new) was ever so helpful and so was Kim. They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen. Well done all round.
I look forward to selling your product in the future to my passengers.

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO