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Agent Comments about ANZCRO

3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona

 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan


 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis


 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad

 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 


 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David


 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)



 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.


 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!


 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!


 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)


 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!


 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.


 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.


 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!


 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO


 


General New Zealand Travel Information

PopulationTeacher Kiwi
4.2 million people, approx 3/4 live in the North Island.
Ethnic mix: European 75.8%, Maori 13.8%,
Pacific Islander 5.3%, Asian 4.5%.

Time Zone
New Zealand leads the world time wise. 12 hours ahead of Greenwich Mean Time (GMT +12) and 19 hours ahead of Pacific Standard time (PST). Daylight Saving (GMT+13) begins on the last Sunday
in September and ends on the first Sunday in April.

Motorhome KiwiNew Zealand Public Holidays
24 Oct 11 Labour Day
25-26 Dec 11 Xmas & Boxing Day
01-02 Jan 12 New Year’s Day
06 Feb 12 Waitangi Day
06 Apr 12 Good Friday
09 Apr 12 Easter Monday
25 Apr 12 Anzac Day
04 June 12 Queen’s Birthday

New Zealand School Holidays
Kiwi FamilyPrimary, Intermediate & Secondary School
16 Jul 11 - 31 Jul 11
08 Oct 11 - 24 Oct 11
20 Dec 11 - 30 Jan 12
06 Apr 12 - 22 Apr 12
30 Jun 12 - 15 Jul 12
29 Sep 12 - 14 Oct 12

Entry Requirements
All visitors require a passport valid for at least 3 months after their planned departure date. Non Australian passport holders
can obtain requirements from the New Zealand Immigration
Service. PO Box 4130, Wellington, New Zealand.Kiwi Falling
Website www.immigration.govt.nz

Travel Insurance
New Zealand provides a high level of treatment in
both public and private hospitals, however these
services are not free, except in the case of an accident
whereby visitors are covered under the local Accident
Compensation Scheme for personal injury. It is
strongly recommended that you have your own
private travel insurance.

ElectricityElectricity Kiwi
230/240 volts, the same as Australia and Europe.
3 prong plugs are used. Appliances designed for
DC supply or different voltages need a transformer.

Goods & Services Tax (GST)
All goods and services in New Zealand are subject to a 15% Goods & Services Tax (GST) included in our prices. Visitors cannot claim a refund on this tax.

Driving
A full New Zealand, Australian, English language or International
Licence is required to hire most vehicles (& must be sighted
at commencement of hire). Min. age 21 years. MotoristsCar Kiwi
drive on the left-hand side of the road & operate right-hand
drive vehicles. Wearing seatbelts is mandatory. Speed limits are generally 100kph (60mph) on open roads & 50kph (30mph) through towns unless otherwise stated. Fuel prices vary from NZ$2.20 per litre for petrol to approx NZ$1.85 for diesel per litre. Don’t drink & drive! At the time of printing the legal alcohol limit for drivers was 80mg alcohol per 100ml of blood.
Rental cars are not permitted on unsealed roads. We urge
you to fully read your rental contracts before signing as
conditions vary between companies.

Important
Travel Insurance Vs Car InsuranceTravel Insurance vs Car Insurance
Personal travel insurance is a contract between the
insurance company & YOU. It is NOT between the
rental car company and the insurance company.
Therefore you’ll need to negotiate a level of
insurance cover with the car company and any
claims will be deducted from your credit card.
It’s then up to you to reclaim it from your travel
insurance company if appropriate.

Banking
There are no restrictions on the amount of foreign currency
that can be taken in or out of New Zealand, however
amounts of NZ$10,000 or more need to be declared.
Banks operate from Monday to Friday 9am- 4pm and are
willing to changeLost Kiwi travellers cheques, as are large shops and hotels,
however at a slightly lower rate. Credit cards are accepted throughout the country with Visa & American Express being the most popular. Automated Teller Machines (ATM) are widely available.

Climate
New Zealand has a temperate climate. Winter temperatures
(May - Aug) can range from 0ºC to 18ºC (32ºF to 65ºF) &
summer from 9ºC to 26ºC (48ºF to 79ºF). Because of its latitude
and wide ranging altitude, New Zealand’s weather can change
quickly. Days outside of the above averages are not uncommon.
It is recommended that a warm windproof jacket be carried
during all seasons. Note: due to the lack of air pollution it is
easy to burn in the sun, even on relatively cool days.Plane Kiwi

International Departure Tax
Auckland & Christchurch Airport, this tax is incorporated into the ticket price and will no longer be collected as a separate fee. For all other international airports NZ$25 per adult must be paid on departure.

Accommodation Ratings
Bed Kiwi
Star ratings are approx. only & intended to help you gauge the level and type most suited to your needs. Wherever possible we have used the NZ official Qualmark rating which means properties have undergone a rigorous, independent assessment. As not all properties are Qualmark rated, we have tried to estimate an approx. star rating for the remainder. We stress that this is a guide only. We do not take any responsibility for a change in standards. It is also important that you recognise the difference between styles of accommodation eg. 5 star motels will not have the same level of services or facilities as 5 star hotels. Some properties have a range of styles making them difficult to categorise.

Stars
stars Basic, well maintained standard
3 stars Comfortable, moderate rating
4 stars Exceptionally well appointed establishment
5 stars Superior standard & extensive range of services

Category
Description
Hotel
Generally has a licensed bar & restaurant or charge back arrangements. Rooms have tea & coffee making facilities and usually a fridge. Some also include self contained apartments. On site management.

Self Contained & Serviced

Encompassing a broad range from motels, motor inns, motor lodges, motel apartments, serviced apartments and serviced holiday cottages. Frequently with cooking facilities.
Guest & Hosted
Includes Bed & Breakfast, farmstays, homestays, guest houses, boutique lodges. Character accommodation with an emphasis on personal interaction between the guest and the host.
Exclusive
Can overlap with Guest & Hosted. Small & exclusive offering the finest of food, wine and facilities, often in remote or spectacular locations. Usually includes meals.
 

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