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Agent Comments about ANZCRO

3 May 2011

Please thank your team for us as they are excessively patient especially when we requote a million times!

Fiona

 
22 February 2011

I really feel I need to let your management and team know how grateful I am for the tremendous service I have received from Jovana today!

We have clients due to fly out to Christchurch tonight.  We have had to revise their itinerary and re-book arrangements accordingly.  Jovana has done a fabulous job in re-jigging this at short notice.  Not only were all the arrangements made with minimum fuss, but with great consideration and then prompt delivery of the amended vouchers and new itinerary.  The financial details were also handled with grace.

A very big thank you – we are all very impressed and grateful. 

Kind Regards and thanks again

Megan


 
12 April 2011

Dear Stephanie

We really appreciate the effort you have taken with our issue and to thankyou very much for your promptness and caring attitude.

I would appreciate if you could pass my comments about your service to us onto your supervisor. Great service is sometimes hard to come by these days. You certainly have what it takes.

Well done and thanks again

Phyllis


 
26 November 2010

I am from a travel agency in Sydney and just wanted to commend your brands great service and one of the consultants there. Its not often you get good feedback so I thought Id send an email.
 
I always get great service from ANZCRO, but today I spoke to Anita about a package my clients had found online and she offered to look at it and try and get it cheaper. She asked me to fax the details from the website across and within 20 minutes I had a quote that was $200 cheaper and had all the same inclusions.
 
The short turn around was great!
 
Compared to other wholesalers (no names, but I am sure you know who! :D) the service was just so good!
 
If there is some reward or something for your res team then Anita deserves one!!!
 
Thanks again!
 
Cheers, Brad

 

19 November 2010

Morning Jamie,

Thanks so much, this is great !! I will make those changes and call her to try and finalise everything.

Have to say, you have been fantastic - and I hope you're happy for me to ask for you to do my bookings from now on. Its so great to find someone as helpful, friendly and professional as you (please pass this feedback to your manager - as Im not the only one in this office who thinks your awesome)

Have a great day, Sarah

 


 

19 November 2010

I have had a pretty major problem with a holiday I booked through a competitor of yours where I was assured that an entire trip was booked and held for a family of 6 from the 1st of January until the 14th . I could organise most of it ..... but had massive problem organising an 8 seater vehicle for them which was essential to their trip.

I rang ANZCRO and spoke to a lady by the name of Linda Sexton .... great service so often goes without mention to peoples colleagues and managers .... but I simply couldn’t let this go without contacting you.

Linda dropped everything ..... tried everything .... and where everyone else failed to find what I was looking for (and desperately in need of) .... after trial and error with numerous car companies ..... she found exactly what I needed, what my client needed .... and at a great price that I could go to my client with .... she even apologised to me a few times for it taking a while to organise.

I book quite a lot of trips to NZ and have been going through one of your competitors for over 2 years now .... however, due to Linda’s incredible job in helping me in a real time of need .... I will now move my business to ANZCRO permanently.

I would like to thank her and it would simply be wrong of me not to contact you to tell you what a fantastic team member you have on your staff.

I have mentioned her fantastic customer service and effort to my team here and CC’d my team leader on this e mail.

Once again, thank you so much Linda you are a life saver ..... and congratulations Miranda for hiring such great team member.

Kindest Regards, David


 

1 November 2010

Hi Tara, Thanks sooo much for all your help, both you and Miranda have been really helpful. I appreciate it so much, you are all super stars!!!! :)



 

13 August 2010
Our office have decided to start putting all our NZ through Anzcro, basically your staff are better trained and knowledge on NZ is excellent.


 

5 August 2010
Thanks Danielle, I Wish other wholesalers were as prompt as you guys!


 

30 July 2010
Just got a couple of quotes from Stephanie and just wanted to say how awesome she was!!! Asset to your team. If she wants to move to Newcastle Id take her on in a heart beat!


 

29 July 2010
Just want to give you a quick heads up.
Just spoke to Stephanie she is fantastic, great reservations staff member. Should be congratulated very helpful and patient. A great asset to your team.
Keep up the great work :)


 

7 July 2010
I am really impressed- thank you so much for the documents - that is really great service - 6 minutes!


 

15 July 2010
I have had wonderful help from the staff in Perth - couldn't have been more helpful - Javana  (sp?) (although new) was ever so helpful and so was Kim.  They are a credit to your company and represent you very well indeed.
The other comment I'd like to make is that your brochure is so user-friendly and is one of the best I have seen.  Well done all round.
I look forward to selling your product in the future to my passengers.


 

I just wanted to let you know I have been dealing with these ladies in your res team for a booking that has been a bit of a nightmare for them and they have been amazing! Helping me, confirming stuff, changing hotels, getting requests and confirms, following me up, letting me know about TTL's etc etc. Its been going on for about a week and a half - and the clients paid today.

Our office loves Anzcro and just wanted to let you know they do a super job in the res team. We avoid wholesalers who make it hard us, and love the ones who dont.

Just wanted to let you know, they are great and very helpful.


 

26 June 2010

I would like to let you know how much I appreciate the help of your staff.

Every time I have called Anzcro for Quotes and advice on NZ, they have been more than helpful and have helped me to provide the best and most thorough information possible. I recently went to NZ myself and everything which was recommended, and the advice which was given was more than I had expected.

Before I travelled to NZ I had to do a Quote for a client and after talking with one of your staff members (Kelly.G) I had the confidence to sell NZ ski without hesitation. She told me of all the hot spots and went out of her way to create the best possible Itinerary for the client (unfortunately the client had to post-pone until next year, but she is well informed for her future booking)

Kelly was not only helpful, but had the most pleasant manor which I, without a doubt, experience from every staff member when I call Anzcro.

I just wanted to send this e-mail as I know that people are quick to complain but not quick enough to say thank-you and appreciate good service. I believe that it is thanks to good customer service that we are all still in our jobs today, surviving the economy ‘crisis’.

Thank-you again to you and your team, and keep up the good work!!!


 

9 July 2010

Brynee handled a name change problem very professionally. Thank you ANZCRO


 


 

Accommodation
North Island:
Auckland New Zealand
Best Western President Hotel - Discounted Rates from $93*Hot Deal!
3 Star Hotel. Located in the city centre only 50 metres from Queen Street. Ideal for free and independent travellers and corporate clients. The best value for money in the mid-range accommodation in Auckland CBD without sacrificing quality, space and comfort at an exceptional value.
Dates of Travel
From Price Per Night
1 November 11 to 31 March 2012 from $111*
1 April to 31 August 2012 from $93*

*price is based on the Studio Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more property details, please refer to page 25 of The New Zealand Book.

President Hotel

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Hotel Grand Chancellor - Discounted Rates from $113*Hot Deal!

Hotel Grand Chancellor Auckland City

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4 Star Hotel. Overlooking Auckland's famous Viaduct Harbour, the Hotel Grand Chancellor Auckland is easily recognised by its sharp architectural angles. Within walking distance of the entire Auckland CBD, everything is at your doorstep.  All guest rooms have balconies to take advantage of the views towards the harbour or CBD.
Dates of Travel
From Price Per Night
1 November 11 to 31 March 2012 from $117*
1 April to 31 August 2012 from $113*

*price is based on the Standard Studio Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more property details, please refer to page 26 of The New Zealand Book.

Citylife Auckland - Discounted Rates from $159* Hot Price!

Citylife Auckland

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4.5 Star Hotel/Self Contained. An exceptional hotel right in the heart of New Zealand's largest, most cosmopolitan city. The hotel's Zest Restaurant and Bar overlooks Queen Street, the city's retail golden mile, and offers excellent dining matched with a superb wine selection. Please note there is a charge for car parking which is paid direct upon arrival.
Dates of Travel
From Price Per Night
1 November to 12 December 2012 from $176*
13 December 11 to 14 January 2012 from $159*
15 January to 31 March 2012 from $176*
1 April to 30 September 2012 from $166*

*price is based on the Standard Hotel Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more property details, please refer to page 26 of The New Zealand Book.

New Zealand
Sudima Hotel Lake Rotorua - Discounted Rates from $99*Hot Price!

Sudima Hotel Lake Rotorua

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3.5 Star Hotel. The largest hotel in the area located on the shores of beautiful Lake Rotorua, adjacent to the world famous Polynesian Spa complex and just a short stroll to all the attractions in Rotorua’s vibrant city centre.
Dates of Travel
From Price Per Night
1 November 11 to 30 September 2012 from $99*

*price is based on the Standard Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more details, please refer to page 42 of the New Zealand Book.

Bella Vista Rotorua - Rates from $96*Hot Deal!

Bella Vista Rotorua

 

Offering Qualmark 4 Star rated, fully serviced accommodation in a variety of studios including spa bath units and 1 and 2 bedroom family units. This motel provides affordable quality for leisure travellers and those requiring corporate accommodation in Rotorua.
Dates of Travel
From Price Per Night
1 November 11 to 30 April 2012 from $106*
1 May to 30 September 2012 from $96*

* price is based on the Compact Studio for up to 2 people. For more details, please refer to page 48 of the New Zealand Book.
Taupo New Zealand
Bayview Wairakei Resort - Rates from $137*
4 Star Hotel. Located only 5 minutes north of Taupo and offers superb hotel accommodation in Taupo, excellent indoor and outdoor leisure facilities and dining. This spacious hotel is the place for all occasions; whether it is business or leisure, you will find everything you need right here.
Dates of Travel
From Price Per Night
1 November 11 to 31 March 2012 from $158*

1 April to 31 August 2012

from $137*
 
*Price based on Run of House Room for up to 2 people. For more property details, please refer to page 49 of The New Zealand Book.

Bayview Wairakei Birds Eye View

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New Zealand
Central Stratford Apartments- from $133*
Available in a Studio Apartment for stays now until 30 December 2011.
4 Star Self Contained. A new apartment hotel in Wellington's trendy Willis Street within a five minute walk to the heart of Wellington's business, shopping, dining and entertainment precincts. Ideally located, rooms are well appointed to cater for the business or leisure guest. Room facilities include: Fully equipped kitchens – including dishwasher, cooking facilities and fridge, Washing machine and dryers in all apartments, Stereo, radio, flat screen TV and DVD player, Local television & SKY (incl. movie channels), Broadband Internet connection in all rooms, DVD and videos available for hire &ISD/STD direct dial telephone.
Prices start from AUD$133 per night in a Studio Apartment.

Central Stratford Apartment - Studio Apartment

C




South Island:


Christchurch New Zealand
Sudima Hotel Christchurch Airport - Rates from $110*Hot Price!

Sudima Hotel Christchurch Airport

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3.5 Star Hotel. Located just two minutes from Christchurch International Airport by hotel courtesy shuttle, we offer the ideal place to relax and rejuvenate before a holiday or conference in the stunning South Island of New Zealand. Comfort, quality service and convenience are all trusted hallmarks of the Sudima Hotel Christchurch Airport.
Dates of Travel
From Price Per Night
1 November 11 to 31 March 2012 from $126*

1 April to 30 September 2012

from $110*

*price is based on the Standard Room for up to 2 people. For more property details please refer to page 66 of the New Zealand Book.

Sherborne Motor Lodge Christchurch - Rates from $91*Hot Price!
4 Star Motel. The Sherborne Motor Lodge offers quality accommodation, close to Christchurch's CBD and Edgeware Shopping precinct. Rooms are spacious, quiet and decorated to a high standard, including wireless internet access, well appointed kitchens & bathrooms, guest laundry and ample off street parking.
Dates of Travel
From Price Per Night
1 November 11 to 30 April 2012 from $115*
1 May to 30 September 2012 from $91*

* price based on the Studio Motel Unit for up to 2 people and includes a complimentary express breakfast. For more property details please refer to page 67 of The New Zealand Book.

Sherborne Motor Lodge

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The George Hotel Christchurch - from $308*
5 Star Hotel. The George, a luxury boutique hotel, is the essence of supreme comfort and is renowned for offering a personalised stay and attentive staff. Located in the heart of Christchurch overlooking the picturesque Hagley Park and River Avon you will find peaceful Christchurch accommodation just steps away from the cultural precinct and key attractions. Impeccable service in an intimate ambience is guaranteed at The George, the only Christchurch Hotel with a one-to-one staff to guest ratio.
Dates of Travel
From Price Per Night
1 November 11 to 31 August 2012 from $308*

*price is based on the Executive Room for up to 2 people. For more property details please refer to page 68 of The New Zealand Book.

The George Hotel

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Queenstown New Zealand
Shotover Lodge- Great Rates from $86*Hot Price!

Shotover Lodge Queenstown

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The Shotover Lodge in Queenstown has everything you need to ensure your holiday is a memorable experience. Offering brand new 'backpacker style' accommodation with comfortable studio units with ensuites at competitive rates!! Surrounded by mountain views; this property is located at the base of Coronet Peak a short distance from  the Queenstown CBD.
Dates of Travel
From Price Per Night
1 November to 27 December 2011 from $86*

*price is based on Double/Twin Room for up to 2 people.
Mercure Resort - Discounted Rates from $109*Hot Price!

Mercure Resort Queenstown

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3.5 Star Hotel. Offering spectacular lake and mountain views, the hotel features 148 rooms. Facilities include an outdoor swimming pool, spa, sauna, gym, restaurant & bar and a ski drying room. A convenient shuttle service to town is also available.
Dates of Travel
From Price Per Night
1 November to 27 December 2011 from $127*
3 January to 31 March 2012 from $147*
1 April to 31 May 2012 from $109*

*price is based on the Garden View Room for up to 2 people. Surcharges apply 28 December 11 to 2 January 12. Discounted rates apply to all room types, please enquire for prices. For more property details, please refer to page 90 of The New Zealand Book.

Rydges Hotel Queenstown - Discounted Rates from $119*Hot Price!

Rydges Hotel Queenstown - Superior Room

4 Star Hotel. Situated on the shores of beautiful Lake Wakatipu, Rydges Lakeland Resort Queenstown boasts breathtaking views over the lake and surrounding mountains. Just a 5-minute flat walk along the Lakefront to the centre of town; with the airport only a 10-minute scenic drive away. Most rooms have spectacular views over Lake Wakatipu to the Remarkables.
Dates of Travel
From Price Per Night
1 November to 31 December 2011 from $138*
1 January to 31 March 2012 from $168*
1 April to 30 June 2012 from $119*

*price is based on the Superior (Lead-In) Lakeview Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more property details, please watch the property video by clicking on the 'Prevu' button on the right and refer to page 90 of The New Zealand Book.

Heritage Hotel Queenstown - Discounted Rates from $151* Hot Price!
4.5 Star Hotel/Self Contained. Brilliantly positioned overlooking the awe-inspiring vistas of Queenstown, The Heritage Queenstown is a sophisticated European-style resort hotel. Soak in the amazing view of the towering Remarkables mountain range and have access to the best adventure and leisure activities in the region.
Dates of Travel
From Price Per Night
1 November to 30 November 2011 from $177*
1 December to 28 December 2011 from $151*
03 January to 31 March 2012 from $177*

1 April to 30 September 2012

from $157*

*price is based on the Deluxe Non-Lakeview Room for up to 2 people. Surcharges apply 29 December 11 to 02 January 12. For more property details, please refer to page 93 of The New Zealand Book.

Heritage Hotel Queenstown




Sofitel Queenstown Hotel & Spa - Rates from $272* Hot Price!
5 Star Hotel. Experience a new level of sophistication at the Sofitel Queenstown Hotel & Spa. Inspired by the charms of Paris with the charisma of Queenstown hospitality, be mesmerised by its tasteful combination of French antique chic and local avant-garde design. Centrally located, it offers 82 elegantly appointed bedrooms and suites, featuring Vie Restaurant, Nue Lounge, LeSpa and the newly introduced Left Bank Cafe - part French kitchen, part tea room open for breakfast and lunch.  
Dates of Travel
From Price Per Night
1 November to 26 December 2011 from $445*
3 January to 31 March 2012 from $445*
1 April to 30 June 2012 from $272*

1 July to 30 September 2012

from $445*

*price is based on the Superior Room with Spa for up to 2 people. Surcharges apply 29 December 11 to 02 January 12.  

Sofitel Queenstown

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Te Anau New Zealand
Distinction Luxmore Hotel - Discounted Rates from $98*Hot Price!
3.5 Star Hotel. Situated on the main street in the middle of the town, surrounded by all local services, attractions and tour departures. The Distinction Luxmore Hotel is just a short 200 metre stroll from the shores of Lake Te Anau and within walking distance you'll find a well equipped shopping centre.
Dates of Travel
From Price Per Night
1 November to 30 November 2011 from $138*
1 December 11 to 31 January 2012 from $108*

1 February to 31 March 2012

from $138*

1 April to 30 September 2012

from $98*

*price is based on the Standard Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more details, please refer to page 101 of the New Zealand Book.

Distinction Luxmore Hotel Standard Room, Te Anau

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Distinction Te Anau Hotel & Villas - Discounted Rates from $189*Hot Price!

Distinction Te Anau Hotel & Villas, Hotel Room

Garden View Bathroom

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4 Star Hotel. Situated on the shore front of the Lake from which it takes its name, Distinction Te Anau Hotel & Villas, offers the perfect environment for a stress release holiday. The Hotel also features the renowned MacKinnon Room restaurant and is the gateway to Fiordland National Park and the start of the Milford Track.
Dates of Travel
From Price Per Night
1 November to 30 November 2011 from $223*
1 December 11 to 31 January 2012 from $189*
1 February to 31 March 2012 from $223*

*price is based on the Hotel Room for up to 2 people. Discounted rates apply to all room types, please enquire for prices. For more details, please refer to page 101 of the New Zealand Book.

Offering Qualmark 4 Star rated, fully serviced accommodation in a variety of studios including spa bath units and 1 and 2 bedroom family units.
This motel provides affordable quality for leisure travellers and those requiring corporate accommodation in Rotorua
 

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